Glovers Solicitors LLP is a Limited Liability Partnership registered in England and Wales under number OC330000 and is authorised and regulated by the Solicitors Regulation Authority. The Firm's registered office and principal place of business is at 6 York Street, London W1U 6QD. We use the word "Partner" to refer to a member of the LLP or an employee with equivalent standing and qualifications. A copy of the professional rules that govern our practice can be found at www.sra.org.uk VAT REG. NO. 239 0809 53
In accordance with the EU Regulation on Consumer Online Dispute Resolution ("ODR"), we are required to provide the information below on our website in order that our clients who may have a complaint about a service bought online are able to submit their complaint via an online complaint form to a trader based in another EU member state
A link to the ODR platform - http://ec.europa.eu/odr
Our e-mail address - email@example.com
Our Complaints Procedure
We aim to offer all our clients an efficient and effective service. We welcome feedback as to the quality of our service and you should not hesitate to let us know if you have any comments.
Should any problem arise (including an issue about fees) in the first instance you should contact the person who is working on your case to discuss your concerns and they will do their best to resolve any issues at that stage. If that person cannot resolve the matter to your satisfaction, you should speak or write to the partner with ultimate responsibility for your matter (whose name will appear in your client care letter). If you would like to make a formal complaint, we would ask you to read our full complaints procedure, a copy of which will be provided on request. Making a complaint will not affect how we handle your case.
The Legal Ombudsman
If you are an individual, a business with fewer than ten employees and a turnover of less than or equal to £2million or a charity, a club or a trust, the Legal Ombudsman Service can help you if you are unable to resolve your complaint with us direct. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them using these contact details.Visit - www.legalombudsman.org.uk
Call - 0300 555 0333 between 9am to 5pm
Email - firstname.lastname@example.org
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority using the following link:http://www.sra.org.uk/consumers/problems/report-solicitor.page