Legal Notices
Glovers Solicitors LLP is a Limited Liability Partnership registered in England and Wales (number OC330000) and is authorised and regulated by the Solicitors Regulation Authority (number 468065). The Firm's registered office and principal place of business is at Second Floor, 16 Garrick Street, London WC2E 9BA. The VAT registration number is 239 0809 53. We use the word "Partner" to refer to a member of the LLP or an employee with equivalent standing and qualifications. A copy of the professional rules that govern our practice can be found at www.sra.org.uk.
Our e-mail address - central@glovers.co.uk
Our Complaints Procedure
We aim to offer all our clients an efficient and effective service. We welcome feedback as to the quality of our service and you should not hesitate to let us know if you have any comments.
Should any problem arise (including an issue about fees) you should contact the partner with ultimate responsibility for your matter (whose name will appear in your client care letter) explaining your complaint or concerns. You will receive a prompt initial response in writing to clarify and explain the position and we will do our best to address your concerns.
If you remain concerned after our initial response, we shall refer the matter to the Senior Partner (Philip Eyre peyre@glovers.co.uk). The matter will be investigated further with a meeting if necessary to discuss the basis of the complaint with a view to resolving the matter. If a complaint cannot be resolved by our client care procedure, then you can ask the Legal Ombudsman to consider the complaint.
The Legal Ombudsman
If you are an individual, a business with fewer than ten employees and a turnover of less than or equal to 2million Euros or a charity, a club or a trust, the Legal Ombudsman Service can help you if you are unable to resolve your complaint with us direct. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them using these contact details.
Visit - www.legalombudsman.org.uk
Call - 0300 555 0333 between 9am to 5pm
Email - enquiries@legalombudsman.org.uk
Post - Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority using the following link:
For further information or to speak to one of our experts, please email central@glovers.co.uk.